Privacy Policy
Last updated: 3 November 2026
This Privacy Policy explains how Tapio Payment Solutions S.A.E. ("Tapio", "we", "us") collects, uses and protects personal data when you use www.tapiopay.com, the Tapio guest payment pages and the Tapio restaurant dashboard. We process personal data in line with the Egyptian Personal Data Protection Law No. 151 of 2020.
In short: we collect only what we need to show your bill and complete your payment. We never store your full card number. We do not sell your personal data.
1. Who we are
Tapio Payment Solutions S.A.E., Office No. 11, Upper Floor, West Square Mall, Commercial 3/4 B, Beverly Hills, Sheikh Zayed, Giza, Egypt. Commercial registry no. 60368 (6th of October Investment Office). Contact for privacy matters: support@tapiopay.com.
2. Data we collect
From guests (diners):
- Bill and table details (restaurant, table number, items, amount, tip, time).
- Payment status and limited card metadata from our payment partner (e.g. card type, last four digits). Full card numbers, CVV and PINs are entered directly on Paymob's secure payment page and are never stored by Tapio.
- Email or phone number, only if you choose to receive a digital receipt.
- Optional feedback and ratings you leave.
- Technical data: device type, browser, IP address and basic usage logs, for security and fraud prevention.
From restaurants (merchants):
- Business name, legal and tax details, address, bank account for settlement.
- Names, emails and phone numbers of owners and staff users.
- Menu, table, order and payment data processed through the dashboard.
From restaurants subscribing online: name, restaurant name, phone, email, chosen plan and payment status, so we can activate and bill your subscription.
From website visitors: information you submit through our contact form (name, email, phone, message) and basic analytics cookies.
3. How we use data
- To display your bill, process your payment through Paymob and confirm it to the restaurant.
- To send receipts and payment confirmations.
- To process refunds and handle disputes.
- To prevent fraud and keep the Services secure.
- To provide restaurants with reports and analytics about their own payments.
- To provide support and respond to enquiries.
- To meet legal, tax and regulatory obligations.
We do not use guest data for third-party advertising.
4. Sharing
We share personal data only as needed to provide the Services:
| Recipient | Purpose |
|---|---|
| Paymob (Egypt) | Payment processing, refunds and fraud checks |
| The restaurant you dine at | Payment confirmation, tip, receipt and feedback for your visit |
| POS providers | Retrieving your bill and closing your table |
| Hosting, email and form providers | Running our platform, sending receipts and delivering website plan requests and contact messages to our team |
| Banks and authorities | Where required by law, court order or the Central Bank of Egypt |
We do not sell or rent personal data.
5. Card data security
All card payments are handled by Paymob, which operates under PCI DSS security standards. Card details travel directly from your device to Paymob's secure environment over encrypted (TLS) connections. Tapio only receives a payment status and limited, non-sensitive metadata.
6. Retention
- Transaction records: kept for up to 7 years to meet tax and accounting requirements.
- Receipt contact details: kept for up to 24 months unless you ask us to delete them earlier.
- Support messages: kept for up to 24 months.
- Merchant account data: kept for the length of the contract and up to 7 years after.
7. Security
We use encryption in transit (TLS 1.2 or higher), access controls, and secure hosting. Only authorised staff can access personal data, and only when needed.
8. Your rights
Under Egyptian law you can ask to access, correct or delete your personal data, or object to certain processing. To make a request, email support@tapiopay.com with the subject "Privacy Request". We will respond within 30 days. Some data (e.g. transaction records) must be kept by law even after a deletion request.
9. Cookies
Our website uses essential cookies to work properly and basic analytics cookies to understand how it is used. Guest payment pages use only essential cookies. You can control cookies through your browser settings.
10. Children
The Services are not directed at children under 18. Restaurant accounts must be opened by adults.
11. Changes
We may update this policy from time to time. The "Last updated" date shows the latest version.
12. Contact and complaints
Email support@tapiopay.com, call +20 120 000 7063, or write to us at Office No. 11, Upper Floor, West Square Mall, Commercial 3/4 B, Beverly Hills, Sheikh Zayed, Giza, Egypt. You may also contact the Personal Data Protection Center in Egypt.